Returns Policy

TerryTFSclub.com strive to offer the best shopping experience. If you find issues with your order/item received, please do communicate with me by sending an email to [email protected] and give me a chance to make it right for you. Being stuck with a figure with problems is no fun. On the other side, sending me back the item and having me pay the shipping cost because of the defect in the figures, is harmful to both you and me(you waste time and I pay more). I am a reseller, I do not manufacture any figures nor have any control over how the figures are made. Human error in sealed boxes happens during the manufacturing process even if the QC ppl inspect every part. I will make things right for you, to make it easy, please follow the instructions for each circumstance: 

QC (Quality Control) issues with your item received

1.  Missing or broken parts - let me know and I will send you the replacement parts. Please send me the picture(s) clearly indicating the part(s) that need to be replaced or are missing. 

2.  Loose joint or peg hole - if it's only on yours, I can replace the arm/leg. If it's a known issue from the manufacturer and replacement is applicable, I can not accept a return on such or provide a refund. 

3. In addition, Cosmetic imperfections, bad paint jobs, and Damage caused by rough play or handling, I also can not accept a return on such or provide a refund.

4. As you know, the official items are not provided after-sale service by the official, so If you receive a damaged or defective official figure, I will not provide the after-sale service either.

Packages/Items damaged in transit

If any packages/items are damaged in transit, please let me know within 14 calendar days of receipt of the item. For packages/items that are visibly damaged on receipt, I suggest you MUST REFUSE it, it's best to sign the carrier's delivery note accordingly. The product MUST BE UNOPENED so that the item can be returned to me freely in its original packaging with all accessories and complete documentation. Once I receive the returned item, I will issue you a replacement or full refund via your original payment method and reimburse your reasonable return shipping cost.

Received wrong item or quantity

If you received the wrong item or quantity, please submit the mistake to us within 14 calendar days of receipt of the item. Items should be returned in their original packaging with all accessories and complete documentation. Once I have verified the fault, I’ll issue a replacement or fully refund you via your original payment method and reimburse your reasonable return carriage cost. 

If you change your mind

1. Before the order is shipped - It is a lot easier if you changed your mind before the item is shipped, simply let me know via email, within your account, and I will refund the full amount, no questions asked. 

2. If you changed your mind after the item is accepted at the postal office (with info shown by the tracking number), simply reject the parcel and have it returned to the sender. I will refund you 85% of the total amount you paid for a simple 15% restocking fee. You have 30 calendar days to do so. 

3. If you opened the item, played with it or not, and then changed your mind, the item is officially a used toy, just like a new car driven out of the parking lot, we do not accept a return at this point. 

Contact us to get the shipping information for the return. 

*Also please make sure the outer package is the same as you received before and declare it low value like $20.*